Thank you for purchasing printables from The Focused Mommy. As all of our products are digital downloads, please read our refund and returns policy carefully before making a purchase.

Digital Products

Our printables are digital products delivered via instant download. Due to the nature of digital products, all sales are final. Once a file has been downloaded or accessed, we are unable to offer refunds, returns, or exchanges.

Refund Eligibility

We do not offer refunds for the following reasons:

  • Change of mind after purchase.
  • Incompatibility with your printer, software, or other devices.
  • Failure to read the product description before purchasing.

However, refunds may be issued under the following circumstances:

  1. Accidental Duplicate Purchase: If you accidentally purchase the same product more than once, please contact us within 7 days for a refund of the duplicate charge.
  2. File Corruption or Errors: If the file is defective or you encounter a technical issue that prevents you from accessing your purchase, we will work with you to resolve the issue or provide a refund if the issue cannot be fixed.

How to Request a Refund

To request a refund or report an issue, please contact us via email at daphne@thefocusedmommy.com within 7 days of your purchase. Be sure to include:

  • Your full name
  • Order number
  • Details about the issue you’re experiencing

Technical Support

If you encounter any issues with downloading or using your printables, please reach out to us at [Insert Contact Email]. We are happy to assist in resolving technical problems related to file format, access, or usability.

Important Notes

  • Refunds will not be issued for reasons such as misunderstanding how digital downloads work or dissatisfaction with the design if it is as advertised.
  • Please ensure that the files are compatible with your device before purchasing. Our printables are available in common formats like PDF, which are compatible with most software.

We appreciate your understanding of the nature of digital products and thank you for supporting The Focused Mommy.

If you have any questions regarding this policy, feel free to reach out to us at daphne@thefocusedmommy.com.